Privacy Policy

Last Updated: 28 October 2026

 

At Mohokare Guest House, we value your privacy and are committed to protecting the personal information you share with us. Whether you are browsing our website, making a reservation, or staying at our property, we strive to ensure that your personal information is handled responsibly, securely, and transparently. This Privacy Policy explains how Mohokare Guest House collects, uses, stores, and protects your information when you interact with our website and hospitality services.

 

1. Information We Collect

We may collect personal information when you make a reservation, contact us, complete a guest registration form, or use our services. This information may include:

 

  • Personal Details: Full name, telephone number, email address, residential address, and identification details where required.

  • Booking Information: Check-in and check-out dates, room preferences, number of guests, special requests, and reservation history.

  • Payment Information: Payment details, transaction references, and billing information necessary to process reservations and payments.

  • Communication Records: Information provided through contact forms, emails, telephone calls, or other correspondence.

  • Website Information: IP addresses, browser types, device information, cookies, and general website usage data.

We collect only information reasonably necessary to provide our services, manage reservations, meet applicable legal obligations, and improve our guests’ experience.

 

2. How We Use Your Information

Mohokare Guest House may use the information collected for the following purposes:

 

  • Processing and confirming accommodation reservations.

  • Managing guest check-ins, check-outs, and accommodation services.

  • Communicating important information about bookings and guest stays.

  • Processing payments and maintaining accurate financial records.

  • Responding to inquiries, requests, and customer feedback.

  • Improving the quality of our accommodation and hospitality services.

  • Maintaining the safety and security of guests, staff, and property.

  • Complying with applicable legal and regulatory requirements.

We do not use your personal information for unrelated purposes without an appropriate legal basis.

 

3. Online Reservations and Payments

When you make a reservation through our website, we collect the information necessary to process your booking and provide accommodation services. Where online payments are available, transactions may be processed through authorized third-party payment service providers.

 

These providers may collect and process payment information in accordance with their own privacy policies and security procedures. Mohokare Guest House does not intentionally collect or store complete payment card details through its general website contact forms. We encourage guests to review the privacy policies of any third-party payment providers used during the booking process.

 

4. Sharing of Personal Information

Mohokare Guest House respects the confidentiality of guest information. We do not sell or rent personal information to third parties. However, we may share necessary information with trusted service providers where required to deliver our services, including:

 

  • Booking and reservation service providers.

  • Payment processing institutions.

  • Website hosting and technical support providers.

  • Professional advisers and service providers supporting our operations.

  • Government or regulatory authorities where disclosure is legally required.

Where personal information is shared, we take reasonable steps to ensure that it is handled appropriately and used only for legitimate purposes.

 

5. Cookies and Website Analytics

Our website may use cookies and similar technologies to improve website functionality, remember visitor preferences, and understand how visitors interact with our pages. Cookies may help us:

 

  • Maintain essential website functionality.

  • Improve navigation and user experience.

  • Understand website traffic and performance.

  • Support reservation and booking functionality.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website features. Where required, we will request consent before using non-essential cookies.

 

6. Protection of Personal Information

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. These measures may include secure website connections, restricted administrative access, appropriate data storage practices, and security controls for systems used to manage guest information. While we make reasonable efforts to protect personal information, no method of electronic transmission or storage can be guaranteed to be completely secure.

 

7. Data Retention

Mohokare Guest House retains personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, including providing accommodation services, maintaining business records, resolving disputes, and meeting applicable legal obligations. When personal information is no longer required, we take appropriate steps to securely delete, anonymize, or otherwise dispose of it.

 

8. Your Privacy Rights

Subject to applicable law, you may have the right to:

 

  • Request access to personal information we hold about you.

  • Request correction of inaccurate or incomplete information.

  • Request deletion of personal information where legally permitted.

  • Withdraw consent where processing relies on your consent.

  • Raise concerns about how your personal information is handled.

To exercise these rights, please contact Mohokare Guest House using the contact information provided below. We will consider and respond to requests in accordance with applicable data protection requirements.

 

9. Third-Party Websites

Our website may contain links to external websites, booking platforms, or other third-party services. Mohokare Guest House is not responsible for the privacy practices, security arrangements, or content of websites operated by independent third parties. We encourage visitors to review the privacy policies of external websites before providing personal information.

 

10. Children’s Privacy

We recognize the importance of protecting children’s personal information. Information relating to minors may be collected where necessary to facilitate family accommodation arrangements, comply with applicable requirements, or provide appropriate guest services. Such information will be handled with appropriate care and used only for legitimate purposes.

 

11. Changes to This Privacy Policy

Mohokare Guest House reserves the right to update this Privacy Policy from time to time to reflect changes in our operations, website functionality, or applicable legal requirements. Any updates will be published on this page, together with the revised date. We encourage visitors to review this page periodically.

 

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us.

 

Mohokare Guest House
Location: 260 Pioneer Rd, Maseru, Lesotho
Email: reception@mohokare.co.ls
Telephone: +266 2231 4442

 

We are committed to respecting your privacy and ensuring that your experience with Mohokare Guest House is both comfortable and secure.